CALLWELL · LIVING WIRE LLC

Privacy

Updated October 13, 2026. This notice describes the information used by the Callwell website and iOS app.

Account and sign-in information

Callwell stores your account name, email address, and sign-in records to identify you and keep your account secure. Email sign-in stores a password hash. The website uses session cookies; the iOS app stores its session credential in the device Keychain.

If you choose Google sign-in, Callwell receives your Google account identifier, email address, verification status, and basic profile information, such as your name and profile picture. We request basic identity, email, and profile permissions to authenticate you and create or access your Callwell account. This sign-in integration does not request access to Gmail, Drive, contacts, or calendars. Provider tokens and account identifiers may be stored to support authentication. We do not use Google sign-in data for advertising or sell it.

If you choose Sign in with Apple, Callwell receives an account identifier and the name and email address Apple supplies. You may use Apple’s Hide My Email option. Apple and Google process sign-in information under their own privacy policies.

Your workspace and calls

Callwell stores workspace settings, agent instructions, contact names and phone numbers, consent and opt-out records, call goals, status, transcripts, summaries, notes, outcomes, and follow-ups to provide the calling service. Audio recordings are available when recording is enabled and supported. Workspace information is made available through accounts authorized for that company. Only enter information you have permission to use, and obtain the consent required for calling and recording.

Service providers

Callwell uses service providers to host the application and database, deliver email, process subscriptions, and operate calls. These include Vercel, the configured database provider, Resend, Stripe, LiveKit, Twilio, and OpenAI where those features are enabled. Call context and conversation data are sent to the calling and AI providers as needed to operate calls. Stripe processes payment information; Callwell stores subscription and billing references rather than full payment card details.

Usage and security

The website may use Google Analytics for page visits and product interaction events. The iOS Google Sign-In SDK may process basic identity and contact data, user and device identifiers, approximate location, usage information and other technical data for sign-in functionality and analytics as described by Google’s SDK privacy manifest. Callwell does not use this information to track you across other companies’ apps or websites. Hosting and service providers may process technical information such as IP addresses, device details, request times, and errors. This information supports operation, troubleshooting, and protection against abuse.

Storage and your choices

Account and workspace records are stored by the service. Archiving a contact or agent does not permanently erase historical call records. You can edit workspace information, manage calling consent, sign out, and revoke Google or Apple access through the provider’s account settings. Revoking provider access does not itself delete your Callwell workspace.

In the iOS app, Account → Delete account starts permanent deletion of your account and workspace, cancels its calling plan, and releases its calling number. Finish active calls first. Connected provider access is revoked during deletion. If a provider operation cannot be confirmed, calling is paused and you can retry deletion. For questions or requests to access, correct, or delete account and workspace information, contact [email protected]. Requests involving a company workspace may require verification of your authority. Billing, security, backup, or legal records may need to be retained separately.

We will update this notice when our data practices change. The date above identifies the latest version.